International Shipping Policy

My Shield Masks is not responsible for your package after we have handed it over to FedEx. We are happy to help you in obtaining your package should anything happen during the shipping process, however please understand that we have no control in the shipping service. If we made a mistake in the shipping process when we packaged or placed a label on your order, FedEx should contact us with the details and how to fix this mistake or it will be returned to us detailing the mistakes. Otherwise, you are able to contact FedEx International Customer Service (1.800.463.3339) for any issues with the delivery of your order.


You can email us at if you have any questions or concerns about our International Shipping. We appreciate your patience as we learn our way around this new service we are offering! Thank you.